Return Policy


Keurig Brewers
Keurig.com Brewer purchases carry a 30-day Money Back Guarantee. If you are not completely satisfied with your Keurig Brewer, you may return it to Keurig within 30 days of purchase. The customer is responsible for return shipping expenses. Please contact Customer Service prior to taking advantage of Keurig's Money Back Guarantee. Please have the brewer serial number available at the time of your call. The serial number can be found on the side of the brown shipping box or the bottom of the product box. The customer service representative will provide you with an Authorization To Return number. Unfortunately, returns cannot be accepted without an Authorization To Return number.

Keurig Brewed® Beverages are not eligible for return or exchange.
A reminder that Keurig.com does offer many K-Cup® packs in 5-count samples so that you can purchase a small amount to try new selections without being committed to a whole box.

How do I return my Brewer?
If you are not completely satisfied with your brewer purchased on www.keurig.com, you may return it to Keurig within 30 days of purchase. The customer is responsible for return shipping expenses. Please contact our Customer Service Department at 1-866-901-BREW (2739) prior to taking advantage of Keurig's Money Back Guarantee. No returns will be accepted without a Return Authorization Number. Additionally, K-Cup® packs are not eligible for return or exchange.

When will I receive credit for my returned item?
Your credit will be processed within 3-4 weeks.

I don’t like the coffee I bought. What can I do?
Food items such as Coffee, Tea and Hot Cocoa K-Cup® packs are not eligible for return or exchange. We recommend purchasing our exclusive 5-count samples when trying new K-Cup® packs.


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