Frequently Asked Questions

  1. What is Keurig® 2.0 and how is it different?
  2. Do I need to buy special packs for the Keurig® 2.0 brewer?
  3. I’ve heard Keurig® 2.0 will utilize an interactive technology– what does this mean and how will it work? Why can’t I brew any type of beverage pack like I can now?
  4. What is a K-Carafe™ pack?
  5. How many cups will I be able to pour if I use K-Carafe™ packs?
  6. What is the maximum amount that I can brew using K-Carafe™ packs?
  7. What are the advantages to using this new carafe option versus using my batch brewer?
  8. Will there be anything similar to the My K-Cup® reusable filter for the Keurig® 2.0 Brewer?
  9. How do I brew a K-Carafe™ pack using the Keurig® 2.0 system?
  10. What is the recommendation for customers who live in high altitudes?
  11. How do I make hot cocoa with the Keurig® 2.0 brewer?
  12. How much water does the Water Reservoir hold?
  13. Why does the coffee come out in spurts and not a constant stream?
  14. How do I stop the brew process (for K-Cup® packs and K-Carafe™ packs)?
  15. What happens if I remove the Keurig® Carafe during the brew process?
  16. I searched everywhere on the brewer, but I can’t find the Power Button. Where is it located?
  17. Where is the serial # located? How many digits is it?
  18. What certifications does the Keurig® 2.0 brewer have?
  19. How do I perform a cleansing brew?
  20. How often do I need to descale my system?
  21. How do I drain and store the Keurig® 2.0 brewer? Is it the same as the others?
  22. How do I clean the Keurig® Carafe?
  23. Are any of the Keurig® 2.0 System components dishwasher safe?
  24. Are the external brewer components made from the same materials as the rest of the Keurig line of brewers?
  25. What type of plastic is the Water Reservoir made from?
  26. How much does the Drip Tray hold? Is it normal for there to be liquid in the Drip Tray?
  27. Does the Keurig® 2.0 System have the same privileges as the K-Cup® System for our Loyalty Club – Coffee Club (keurig.com)?
  28. Can I buy the Keurig® 2.0 System with my rewards points via the Loyalty Club?
  29. What if I don’t like it? Is it still a Money Back Guarantee of 30 days?
  30. How does the water filter work? How do I install it?
  31. How do I separate the bottom of the water filter handle in order to insert the filter?
  32. My brewer is not working, can I have it serviced?
Question  Back to top
What is Keurig® 2.0 and how is it different?
Answer

Our new hot beverage brewing system is called Keurig® 2.0 as we believe this name signifies the next generation of Keurig® brewing systems, which offer advanced features and capabilities not available anywhere else in the marketplace.

The Keurig® 2.0 brewer is the first Keurig® brewer to feature Keurig 2.0 Brewing Technology™ to brew a cup and a carafe. Keurig 2.0 Brewing Technology® enables the brewer to recognize the inserted Keurig® pack and optimize to the recommended, customized setting for that particular beverage.

Keurig® 2.0 also brings consumers more choice than ever as the first Keurig® brewing system to brew both a single cup using a K-Cup® pack and a four-cup carafe of coffee using the new Keurig® K-Carafe™ pack.

Question  Back to top
Do I need to buy special packs for the Keurig® 2.0 brewer?
Answer

The Keurig® 2.0 brewer will only function with Keurig® brand packs. That means the Keurig® 2.0 brewer will brew both K-Cup® and Vue® packs and the new K-Carafe™ packs. Keurig® brand packs have been specially designed to work with the Keurig 2.0 Brewing Technology® in the Keurig® 2.0 system, which guarantees a perfect brew every time.

Question  Back to top
I’ve heard Keurig® 2.0 will utilize an interactive technology– what does this mean and how will it work? Why can’t I brew any type of beverage pack like I can now?
Answer

Keurig® 2.0 is the first Keurig® brewer to feature Keurig 2.0 Brewing Technology™ to brew a cup and a carafe. Keurig 2.0 Brewing Technology™ enables the brewer to recognize the inserted Keurig® pack and optimize to the recommended, customized setting for that particular beverage.

Keurig 2.0 Brewing Technology™ reads each lid to deliver a perfect cup or carafe every time. This ensures that the Keurig® 2.0 system delivers on the promise of excellent quality beverages, produced simply and consistently, using the best Keurig® brewer technology and new features like strength control.

Question  Back to top
What is a K-Carafe™ pack?
Answer

K-Carafe™ packs are new packs developed specifically for use in the Keurig® 2.0 system. These packs contain up to 26 grams of fresh coffee and brew approximately four cups of coffee into a specially designed Keurig® carafe that holds up to 30 ounces of coffee.

Like our K-Cup® and Vue® packs, the number of ounces (or grams) in each carafe pack varies depending on the beverage. Even among single cup coffee packs, volumes vary depending on the coffee’s roast level, grind, and formulation for optimal brewing.

Question  Back to top
How many cups will I be able to pour if I use K-Carafe™ packs?
Answer

K-Carafe™ packs can be brewed on three settings – 2 to 3 cups (22 ounces); 3 to 4 cups (26 ounces); or 4 to 5 cups (30 ounces).

Question  Back to top
What is the maximum amount that I can brew using K-Carafe™ packs?
Answer

The maximum K-Carafe™ setting is up to 4-5 cups (up to 30 ounces). The Keurig® carafe itself holds up to 32 ounces.

Question  Back to top
What are the advantages to using this new carafe option versus using my batch brewer?
Answer

The Keurig® 2.0 system offers consumers the ability to use one Keurig® system to both brew a single cup and a four-cup carafe simply and conveniently using Keurig® brand packs.

Question  Back to top
Will there be anything similar to the My K-Cup® reusable filter for the Keurig® 2.0 Brewer?
Answer

The Keurig® 2.0 brewer is the first Keurig® brewer to feature Keurig 2.0 Brewing Technology™ to brew a cup and a carafe. Keurig 2.0 Brewing Technology™ enables the brewer to recognize the inserted Keurig® pack and optimize to the recommended, customized setting for that particular beverage.

The My K-Cup® accessory, due to the nature of its design, cannot be made with Keurig 2.0 Brewing Technology™ and will therefore not operate with the new Keurig® 2.0 system.

We will continue to ensure our beverage pack portfolio is priced competitively in the marketplace and offers a wide range of options for more cost-conscious consumers.

Question  Back to top
How do I brew a K-Carafe™ pack using the Keurig® 2.0 system?
Answer

To begin, remove the Drip Tray and secure the Keurig® Carafe in place. When the slight protrusion on the base of the Carafe is connected with the brewer, the Carafe will be perfectly in place for the beverage stream to flow directly into the Keurig® Carafe. There is no need to remove the lid of the Keurig® Carafe.

Select a K-Carafe™ pack and place it firmly in the Pack Holder. Please be sure that the number in the circle is at 9 o’clock when inserting. Then, lower the Handle. Keurig 2.0 Brewing Technology™ will recognize the inserted K-Carafe™ pack and optimize to the recommended, customized setting for that particular beverage. The display to brew a K-Carafe™ pack will appear. Select a Brew Size (the system will automatically suggest the optimum brew size for that beverage type).

Press the blinking “Brew” button and enjoy!

Question  Back to top
Can I adjust the temperature of my beverage?
Answer

The Keurig® 2.0 brewing system adjusts the temperature for you based on whether you have inserted a K-Cup® pack or a K-Carafe™ pack.

The factory settings are 192 degrees Fahrenheit (89 degrees Celsius) for K-Cup® packs and 197 degrees Fahrenheit (92 degrees Celsius) for K-Carafe™ packs.

Question  Back to top
What is the recommendation for customers who live in high altitudes?
Answer

To ensure your brewer works properly at higher altitudes (5,000 feet and above), enable the HIGH ALTITUDE mode in the SETTINGS section of your brewer.

Question  Back to top
How do I make hot cocoa with the Keurig® 2.0 brewer?
Answer

Insert the portion pack and lower the bail.

On the screen, you will notice a button for “Hot Cocoa/ Other”. Activate this button by touching it.

Press the blinking “Brew” button and enjoy!

After enjoying a hot cocoa, it is important to perform a cleansing brew.

Question  Back to top
How much water does the Water Reservoir hold?
Answer

This depends on your brewer model:

  • K300/350: 60 ounces of water
  • K400/450: 70 ounces of water
  • K500/550: 80 ounces of water
Question  Back to top
Why does the coffee come out in spurts and not a constant stream?
Answer

The brewing process depends on the beverage being brewed. If you are brewing a K-Cup® pack and have selected STRONG, the brew process is adjusted to optimize the beverage. This may result in a pulsating stream versus a constant stream for other beverages.

Question  Back to top
How do I stop the brew process (for K-Cup® packs and K-Carafe™ packs)?
Answer

To stop the brewing process, press and hold the Power Button for one second. For safety reasons, do not lift the bail during the brew process. Remove and dispose of any used pack. Brewing a used pack is not recommended

Question  Back to top
What happens if I remove the Keurig® Carafe during the brew process?
Answer

The brewing process will stop. However, you may experience a few droplets as the system comes to a stop, so please be careful.

When the Carafe is put in place again, the system will start from the beginning of the brewing process and will NOT continue where it left off.

Question  Back to top
I searched everywhere on the brewer, but I can’t find the Power Button. Where is it located?
Answer

The Power Button icon is located in the bottom right corner of the brewer screen. It will appear once the brewer has been plugged in.

Question  Back to top
Where is the serial # located? How many digits is it?
Answer

To view the serial number, remove the Water Reservoir. On the exposed side panel of the brewer, you will see the 14-digit, alphanumeric serial number.

Question  Back to top
What certifications does the Keurig® 2.0 brewer have?
Answer

Similar to our other Keurig® brewers, Keurig® 2.0 is UL (Underwriter’s Laboratories, Inc.) Household Listed

Question  Back to top
How do I perform a cleansing brew?
Answer
  1. Start by placing a 12 oz mug on the Drip Tray.
  2. Lift and lower the handle. However, do NOT insert a portion pack.
  3. Hold down the brew button until 6 oz of water dispenses.
  4. Discard the water in the mug.
Question  Back to top
How often do I need to descale my system?
Answer

The frequency of descaling depends on the level of mineral content of your water. This is why we recommend using filtered or bottled water.

Calcium deposits or scale may build up in your brewer and hinder your brewer performance. Regularly descaling your brewer every 3 to 6 months helps prevent this from occurring.

Your system will remind you when to descale with the prompt “Time to descale the brewer!” This reminder tracks the amount of liquid that has passed through the system and then prompts you to descale. If you postpone the descaling process, then the system will remind you again in 6 weeks. The reminder will only go away once the system has actually been descaled.

However, if you feel that your water has a higher level of mineral content, then you should consider descaling more often.

Question  Back to top
How do I drain and store the Keurig® 2.0 brewer? Is it the same as the others?
Answer

Prior to storing the Keurig® 2.0 brewer, please empty the Water Reservoir. You will not be able to empty the internal Water Reservoir.

When ready to re-start the brewer, please follow the instructions starting on page 8 of the Use Instructions.

Question  Back to top
How do I clean the Keurig® Carafe?
Answer
  1. Begin by emptying the Keurig® Carafe and removing the lid.
  2. Wipe the inside of the Keurig® Carafe and the lid with a damp, soapy, lint-free, non-abrasive cloth. Rinse thoroughly. NEVER PLACE THE KEURIG® CARAFE IN THE DISHWASHER.
  3. Replace the lid. Ensure that the lid securely in place prior to brewing your next carafe of coffee.
Question  Back to top
Are any of the Keurig® 2.0 System components dishwasher safe?
Answer

No, we do not recommend placing any part of the K2.0 System in the dishwasher. Washing by hand is best.

Question  Back to top
Are the external brewer components made from the same materials as the rest of the Keurig line of brewers?
Answer

Yes, the Keurig® 2.0 brewer is made of similar, high-quality materials.

Question  Back to top
What type of plastic is the Water Reservoir made from?
Answer

Similar to the existing Keurig® brewers, the Water Reservoir of the Keurig® 2.0 System is made out of a plastic called Polystyrene. This material is FDA approved BPA free.

Question  Back to top
How much does the Drip Tray hold? Is it normal for there to be liquid in the Drip Tray?
Answer

The Drip Tray will hold up to 8 ounces of liquid. We recommend checking it frequently to empty and clean.

Question  Back to top
Does the Keurig® 2.0 System have the same privileges as the K-Cup® System for our Loyalty Club – Coffee Club (keurig.com)?
Answer

Yes, members will have the same privileges with the Keurig® 2.0 System as with the existing K-Cup® System.

Question  Back to top
Can I buy the Keurig® 2.0 System with my rewards points via the Loyalty Club?
Answer

No, unfortunately this will not be possible.

Question  Back to top
What if I don’t like it? Is it still a Money Back Guarantee of 30 days?
Answer

Yes, there will be a Money Back Guarantee of 30 days.

Question  Back to top
How does the water filter work? How do I install it?
Answer
Question  Back to top
How do I separate the bottom of the water filter handle in order to insert the filter?
Answer

On the bottom of the handle, press in the tabs on both sides of the base at the same time and pull down to separate. See arrows on illustration below.

Note: on the physical product, the tabs are located where the lines form an upside down triangle right above the Keurig® word mark.

Question  Back to top
My brewer is not working, can I have it serviced?
Answer

We are sorry that you are having issues with your Keurig brewer. Customer Satisfaction is very important to us at Keurig so please contact our Customer Service.



Email Sign Up

  • Sign Up

In just a few additional steps you can create an account.

Your information is secure. Privacy Policy