Frequently Asked Questions

  1. Should I use vinegar for cleaning - or how is the cleaning process different than other Keurig® brewers?
  2. Can I use soy milk when frothing?
  3. Is there a difference if I froth whole or skim milk?
  4. The buttons are blinking in a circular pattern. What should I do?
  5. What is different about the Keurig® Rivo® System compared to the competition
  6. Why is it called the Rivo® System? What does "Rivo" mean?
  7. Who makes the brewer, Lavazza or Keurig?
  8. Can other Keurig® System packs be used with the Rivo® System or vice versa?
  9. Can I use E.S.E. (Easy Serving Espresso) or other pods with this system?
  10. How is a cappuccino made with the Rivo® System different than one made with the Vue® System?
  11. How do I know when the Rivo® System is ready?
  12. Does this brewer have the equivalent of "Quiet Brew Technology®" from the K-Cup® brewer?
  13. Can I froth and brew at the same time?
  14. Is it possible to steam the milk without frothing?
  15. Can I brew just hot water with this brewer?
  16. The buttons on my brewer are blinking. What does that mean?
  17. How much water should I put into the Water Reservoir?
  18. How do I turn the brewer off?
  19. Why can’t I turn the brewer off with the power button?
  20. What is the fastest way to turn the Rivo® System off?
  21. What happens if I lift the handle during the espresso brewing process?
  22. What happens if the Rivo® pack is stuck in the brew head?
  23. How can I best insert the Frothing Pitcher?
  24. Is it possible to froth multiple times back-to-back?
  25. How much is dispensed for each espresso brew size?
  26. When should I use the Beverage Platform?
  27. What happens if I put less milk in the Frothing Pitcher than the MIN line? Or more milk than the MAX line?
  28. At what point may I add a sweetener when making a cappuccino or latte?
  29. How hot is the espresso? Is the temperature adjustable?
  30. How many BARS of pressure are used when creating an espresso?
  31. What is PSI?
  32. How long should the frothing take?
  33. How do I make a hot chocolate with the Rivo® System?
  34. How do I drain and store the Keurig® Rivo® System?
  35. If the spring on the Frothing Whisk comes undone, what should I do?
  36. There is a smell coming from my Frothing Pitcher. What should I do?
  37. What should I do if I scald the milk?
  38. The brewhead is still dripping after my espresso brew was completed. Is this normal?
  39. How much does the Drip Tray hold?
  40. How do I remove the Drip Tray? Is it dishwasher safe?
  41. There is water in the Drip Tray. Is that normal?
  42. Where is the serial # located? How many digits?
  43. What are the measurements of the brewer?
  44. What is the height from the top of the drip tray to the bottom of the dispensing area?
  45. What is the height of the MIN and MAX lines on the Frothing Pitcher?
  46. How many Rivo® packs does the Rivo® Pack Bin hold? What happens if I forget to empty it?
  47. Are the external brewer components made from the same materials as the rest of the Keurig® line of brewers?
  48. Are the components BPA (Bisphenol A) free?
  49. What certifications does the Keurig® Rivo® Brewer have?
  50. What parts are replaceable?
  51. Will the Keurig® Rivo® Brewer be coming out in different colors?
  52. Does the existing water filter work with the Keurig® Rivo® System?
Question  Back to top
Why is it called the Rivo® System? What does "Rivo" mean?
Answer

"Rivo" is the shortened form of "rivoluzionario" – Italian for revolutionary. This was considered the perfect descriptor for the first Keurig® brewer to bring the world of espresso into American homes.

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Can other Keurig® System packs be used with the Rivo® System or vice versa?
Answer

The Rivo® System uses a unique high pressure espresso-brewing process and therefore requires use of the Rivo® packs. Other Keurig® System packs (K-Cup® and Vue® packs) cannot be used with this brewer.

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Can I use E.S.E. (Easy Serving Espresso) or other pods with this system?
Answer

No, due to the necessity of high pressure brewing inherent in espresso systems, the portion packs have been specifically engineered to complement the system.

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What is different about the Keurig® Rivo® System compared to the competition
Answer

The Rivo® System is unique, because it allows one to craft an espresso or espresso beverage exactly to one's tastes, while adhering to these 3 principles:

  • Authenticity – The Rivo® System bases all its beverages on the finely ground coffee blend perfected by Italy's coffee roaster, Lavazza. Each blend has been carefully pre-selected and tested to match the American taste profile. The chosen 4 blends offer the consumer an assortment - wide enough to showcase a range of tastes without becoming overwhelming by offering too much choice.
  • Freshness – Espresso beverages taste best when using fresh milk. The Rivo® System froths one's milk differently depending on one’s desired beverage.
  • Simplicity– Too many espresso makers never see the light of day, because they are too complicated. The Rivo® System marries Keurig simplicity with Italian taste to bring espresso and espresso beverages to the American consumer – all at the touch of a button.

Question  Back to top
How is a cappuccino made with the Rivo® System different than one made with the Vue® System?
Answer

The two systems use entirely different coffee blends and beverage extraction processes to produce two distinct taste profiles. The Rivo® System uses a high pressure brew process specific to espressos; the Vue® System utilizes one specific to coffee.

The Keurig® Vue® System was designed for coffee lovers seeking the ability to customize their cup and who might occasionally be interested in an alternative beverage. The Keurig® Rivo® System is perfect for the espresso consumer desiring the complex, condensed notes found only in Italian espresso and who are looking forward to simply and easily making espresso beverages. The Vue® System makes café style cappuccinos; whereas the Rivo® System makes authentic espresso-based beverages.

Question  Back to top
How do I know when the Rivo® System is ready?
Answer

Approximately 1 minute after pushing the Power button, the lights on the Control Panel light up and a beep is heard. When the lights start flashing, the brewer is ready.

Question  Back to top
Does this brewer have the equivalent of "Quiet Brew Technology®" from the K-Cup® brewer?
Answer

No, the Rivo® System utilizes an entirely different brewing mechanism to achieve the high pressure required to brew an espresso. The steady hum during the brewing process is normal and on-par with other espresso brewers.

Question  Back to top
Can I froth and brew at the same time?
Answer

Since both the brewing and frothing processes utilize the same internal mechanism, only one process can be performed at a time. This was done to avoid having two mechanisms, which would have led to a much larger brewer. For each espresso beverage, we recommend brewing first, then frothing, and finally combining.

Question  Back to top
Is it possible to steam the milk without frothing?
Answer

No, it is not possible to steam the milk without frothing. However, if the goal is to have less froth, then fill the Frothing Pitcher with milk up to the MAX line and push the latte function.

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Can I use soy milk when frothing?
Answer

The Rivo® System allows one to customize one's cappuccino or latte by selecting any form of fresh milk– skim, whole, soy, rice, almond, etc. The only caveat is that the milk must be cold, since milk is most receptive to frothing when cold. The frothing process of the Rivo® System assumes the milk is always cold and then froths for a specific time based on the beverage button selected. If milk is not cold, then the milk may be overheated or scalded during the frothing process.

Question  Back to top
Can I brew just hot water with this brewer?
Answer

By not inserting a Rivo® pack prior to pushing the espresso button, one can brew just hot water. However, one is limited to the 1.4 or 2.8 oz. options. Prior to a hot water brew, it is recommended that a cleansing brew is performed to eliminate any coffee grounds from being in the water.

Question  Back to top
Is there a difference if I froth whole or skim milk?
Answer
Yes, the level of froth will depend on the milk selected. If one desires more froth, then, in general, one should use skim milk versus whole milk. Although one is also able to froth soy, almond, and rice milk with the Rivo® System, it is more difficult to achieve a similar level of froth to skim milk. Note: In Italy, espresso beverages are typically made with whole milk, creating less volume, but more richness in foam.
Question  Back to top
The buttons on my brewer are blinking. What does that mean?
Answer

Blinking buttons mean that the brewer is ready to brew an espresso or froth milk.

Question  Back to top
The buttons are blinking in a circular pattern. What should I do?
Answer

This blinking pattern means that the brewer has run out of water. Once the water reservoir is refilled, you can resume your brew by pressing the last selected mode. If this is done within 2 minutes, one can continue to craft one's beverage. Otherwise, press the POWER button again and re-start the process. A new brew will be required (new Rivo® pack).

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How much water should I put into the Water Reservoir?
Answer

The Water Reservoir will hold up to 60 oz of water. There is a grooved notch in the back of the reservoir to mark the appropriate fill level.

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How do I turn the brewer off?
Answer

If one would like to power off the system, please unplug the brewer.

Question  Back to top
Why can’t I turn the brewer off with the power button?
Answer

The Rivo® System is engineered with an automatic shut-off mechanism. If un-used for over 2 minutes, the system will automatically power down. This safety feature was incorporated to avoid having someone accidentally push one of the Control Panel buttons.

To re-activate the brewer, simply press the Power button on the side of the brewer. When the lights blink, the brewer is ready to brew or froth.

Question  Back to top
What is the fastest way to turn the Rivo® System off?
Answer

Please note that pushing the Power button will not shut off the brewer. Also, do NOT lift the brewer handle or remove the pitcher while frothing.

If one needs to stop, please press the button of the current mode (ex. if one is brewing a short espresso, then press the short espresso button again and the brewing will stop). If one would then like to power off the system, please unplug the brewer.

Question  Back to top
What happens if I lift the handle during the espresso brewing process?
Answer

During the brew process, the handle is very difficult to lift, so consumers are unlikely to try to lift the handle. However, if the handle is lifted, the brewing process will NOT stop. The portion pack will be forced into the dump bin. Water may continue to flow into the waste bin until the brewing process is complete.

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What happens if the Rivo® pack is stuck in the brew head?
Answer

The Rivo® pack may be stuck for a number of different reasons:

  • Full Pack Bin – Please have the consumer check the Pack Bin in case it is full. A full Pack Bin will not allow a further portion pack to be brewed.
  • Jamming – On occasion, a Rivo® pack may get stuck in the brew head. If this occurs, the consumer can carefully jiggle the pack with their fingers to release it. It will then fall into the Pack Bin.
  • Defective needle – If the pack continually gets stuck (even after troubleshooting), then the brewer may have a defective needle. The brewer should be exchanged.

Question  Back to top
How can I best insert the Frothing Pitcher?
Answer

After placing the lid on the Frothing Pitcher, one will see an arrow directing frontwards. Insert the entire Frothing Pitcher into the right side of the brewer. Please hold the handle when inserting and insert at a straight angle. Once inserted into the frothing station, you may hear a soft click and a beep. The frothing may now begin. If the frothing does not begin, you will hear 3 short beeps. Please check that the Frothing Pitcher is fully inserted and try frothing again.

Question  Back to top
Is it possible to froth multiple times back-to-back?
Answer

Yes, you can froth back-to-back. However, each time you should be using a new pitcher of fresh, cold milk (and not re-frothing the already frothed milk). It is also recommended to clean the entire Frothing Pitcher once frothing has been completed.

Question  Back to top
How much is dispensed for each espresso brew size?
Answer

If the Short Espresso button is pushed, 1.4 oz of liquid will be dispensed. If the Espresso Lungo button is pushed, 2.8 oz of liquid will be dispensed.

Question  Back to top
When should I use the Beverage Platform?
Answer

The Beverage Platform is ideal for making espressos. This will raise the espresso cup closer to the brewer spout to reduce splattering. The Beverage Platform is 3.5 inches from the brewer spout. It is possible to place a cup with frothed milk on the platform. However, our recommendation is to brew the espresso first, then froth the milk, and lastly combine. Please note that the max weight limit is 500 grams for the platform.

Question  Back to top
What happens if I put less milk in the Frothing Pitcher than the MIN line? Or more milk than the MAX line?
Answer

If one places less milk in the Frothing Pitcher, then there is the risk of scalding and overflowing the milk. If this occurs, the system should be thoroughly cleaned before trying again. If one places more milk in the Frothing Pitcher than the MAX line, then one may not achieve the desired amount of froth.

Question  Back to top
At what point may I add a sweetener when making a cappuccino or latte?
Answer

It is a matter of taste. However, we recommend adding either to the espresso or the final beverage. Adding the sweetener to the milk prior to frothing may make the Frothing Pitcher more difficult to clean and affect the level of froth. As a result, we do not recommend adding a sweetener to the milk prior to frothing.

Question  Back to top
How hot is the espresso? Is the temperature adjustable?
Answer

An espresso will be approximately 167 -176 degrees Fahrenheit (75-80 degrees Celsius) which is slightly lower than an average coffee at 194-203 degrees Fahrenheit (90-95 degrees Celsius). Heated milk will range between 149 -158 degrees Fahrenheit (65-70 degrees Celsius), depending on how much milk was placed in the Frothing Pitcher. The temperature of the Rivo® System is not adjustable.

Question  Back to top
How many BARS of pressure are used when creating an espresso?
Answer

Bars are used to measure pressure in high pressure devices. The Rivo® System uses up to 15 bars during the brew cycle, following the Italian standard for brewing espresso.

Question  Back to top
What is PSI?
Answer

PSI (pounds per square inch) refers to a different way of measuring pressure. 14.7 PSI equal 1 bar, the term used to measure high pressure systems. Espresso makers are usually measured in bars versus PSI.

Question  Back to top
How long should the frothing take?
Answer

The frothing time depends on the type of beverage. Here is the approximate time for the individual actions:

  • Cappuccino froth - 70 seconds
  • Latte froth - 85 seconds
  • Ice Latte froth – 90 seconds
  • Short Espresso – 20 seconds
  • Espresso Lungo – 40 seconds

Question  Back to top
How do I make a hot chocolate with the Rivo® System?
Answer

Use either the Latte froth setting for 6 oz of warmed milk or the Cappuccino froth setting for 4.5 oz. We recommend adding the syrup, powder, or sugar to the milk AFTER frothing to allow for easier clean-up of the Frothing Pitcher.

Question  Back to top
How do I drain and store the Keurig® Rivo® System?
Answer

Unlike the other Keurig® systems, the Rivo® System has no internal water tank. As a result, only the external water reservoir needs to be emptied prior to storing.

Question  Back to top
If the spring on the Frothing Whisk comes undone, what should I do?
Answer

Gently stretch the spring, so that it is placed again on the external track of the Frothing Whisk. If the spring is lost, it may be replaced as part of the Frothing Pitcher.

Question  Back to top
There is a smell coming from my Frothing Pitcher. What should I do?
Answer

Please take apart the entire Frothing Pitcher and clean with warm water. Please be sure to run water through the Steaming Wand. Dry thoroughly before using again. Note: Make sure that the rubber round piece on the Frothing Whisk is facing towards the Frothing Pitcher lid.

Question  Back to top
What should I do if I scald the milk?
Answer

Thoroughly clean the Frothing Pitcher with warm, soapy water and then dry completely before trying again.

Question  Back to top
The brewhead is still dripping after my espresso brew was completed. Is this normal?
Answer

Yes, a few droplets may continue to drip after the brew is completed. This will collect in the Drip Tray.

Question  Back to top
How much does the Drip Tray hold?
Answer

The Drip Tray of the Rivo® System captures the excess liquid from the brewing process. In total, the Drip Tray is able to hold roughly 12 oz of excess liquid. It should be emptied after approximately every 8 brews. As a reminder, the small red tower in the Drip Tray will become elevated.

Question  Back to top
How do I remove the Drip Tray? Is it dishwasher safe?
Answer

Place your fingers in the center groove on the Drip Tray and pull back. Both the Drip Tray and the Pack Bin will glide out. Both items are top rack dishwasher safe. When re-inserting, seat the Pack Bin into the Drip Tray first and then slide everything slowly back until a click is heard.

Question  Back to top
There is water in the Drip Tray. Is that normal?
Answer

Yes, the Drip Tray captures the excess liquid from the brewing process. It should be emptied after approximately every 8 brews. As a reminder, the small red tower in the Drip Tray will become elevated.

Question  Back to top
Where is the serial # located? How many digits?
Answer

The serial number is located on the side of the water reservoir (visible when the water reservoir is removed) and the bottom of the gift box. This code should not be removed, since the warranty will otherwise be void. The format is: 500.5400.0000000; product code R500.

Question  Back to top
What are the measurements of the brewer?
Answer

The brewer measurements are 10 ¾ inches (Width) x 11 7/8 inches (Height) x 11 inches (Depth).

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What is the height from the top of the drip tray to the bottom of the dispensing area?
Answer

The height from the top of the drip tray to the bottom of the dispensing area is 6 ¼ inches.

Question  Back to top
What is the height of the MIN and MAX lines on the Frothing Pitcher?
Answer

The MIN line holds up to 4.5 oz of liquid and is 1.5 inches (37 mm) from the bottom; whereas the MAX line holds up to 6.0 oz of liquid and is 1.8 inches (46 mm) from the bottom.

Question  Back to top
How many Rivo® packs does the Rivo® Pack Bin hold? What happens if I forget to empty it?
Answer

The Rivo® Pack Bin holds up to 12 used Rivo® packs. One will become aware of the need to empty the bin when the Brew Handle becomes slightly harder to push down. One should avoid putting any excess pressure on the Brew Handle, since this will crush the packs and potentially jam the brewer. The Drip Tray will typically become full with liquid before 12 packs are in the bin. It is a good practice to empty the liquid from the Drip Tray and then empty the Pack Bin as well.

Question  Back to top
Are the external brewer components made from the same materials as the rest of the Keurig® line of brewers?
Answer

The main mechanism behind the Rivo® System is comprised of the same high quality materials as other Keurig® brewers (ABS or Acrylonitrile butadiene styrene). Even the Water Reservoir is made out of a similar plastic (Polystyrene), to that used with the other brewers in the Keurig® portfolio.

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Are the components BPA (Bisphenol A) free?
Answer

Yes, all the components are 100% BPA free.

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What certifications does the Keurig® Rivo® Brewer have?
Answer

The Rivo® System is UL certified for household use in the U.S. and Canada.

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What parts are replaceable?
Answer

Customer Care will have the following replacement parts: Water Reservoir, Water Reservoir lid, and all parts pertaining to the Frothing Pitcher.

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Will the Keurig® Rivo® Brewer be coming out in different colors?
Answer

The Rivo® System will be in black with hints of silver finish to fit in today's contemporary kitchens. There are no current plans to extend beyond this option.

Question  Back to top
Does the existing water filter work with the Keurig® Rivo® System?
Answer

No, the current water filter does not fit. Therefore, we recommend using filtered water.

Question  Back to top
Should I use vinegar for cleaning - or how is the cleaning process different than other Keurig® brewers?
Answer

It is not recommended that one use vinegar to clean the Rivo® System. Instead, please use a citrus based decalcifying solution, or the Keurig™ Descale Solution. The outside of the brewer can be cleaned with a warm damp cloth, and some parts are labeled dishwasher safe. Learn more about descaling your brewer.



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