Current Openings

Siebel Administrator

Reports to: Manager - Infrastructure

POSITION DESCRIPTION

The Siebel Administrator provides front-line support for our Call Center, Field Sales, Service, and Engineering user community. In addition, the Siebel Administrator resolves routine change requests around Territory Management, data integration via EIM, user access management (Users and Positions), and configuration of Siebel modules using list of values, responsibilities, and other setup related screens. While supporting our end user community, the Siebel Administrator also builds and maintains the environment, monitors performance, and provides leadership on best practices for the use and administration of the Siebel environment. Finally, as part of the larger team, the Siebel administrator will participate in Projects geared toward expanding our offering in CRM, applying patches/upgrades, and working with our applications team and Siebel support to define enhancements & bug/fixes.

RESPONSIBILITIES

• Problem determination, debugging and issue troubleshooting, resolution and testing as related to Siebel application administration.
• Manage end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, and regulatory compliance.
• Creation and maintenance of administration data: List of Values, Views, Responsibilities, and configuration related items.
• Participate in meetings with cross-functional teams related to new software releases, system changes, product release, application testing and integration topics.
• Maintain Assignment Manager rules and complete administrative tasks as needed to modify territories.
• Create and maintain documentation for systems and procedures including Standard Operating Procedure (SOP) documentation and conducting User Audits for compliance as required.
• Maintain/Build the various environments to support Siebel such as Dev, Dev-Prod, and Production Test.
• Utilize help desk ticketing system in responding to and resolving Siebel-related issues from the user community and errors generated by the Application
• Siebel configuration of Call Center, Field Service, Engineering, Sales, and Service modules.
• Maintain EAI/EIM tasks and resolve underlying issues with data integration.
• Troubleshooting data (Microsoft SQL) and server-related (Windows) problems around tracing and identifying memory leaks in the Object Managers.
• Projects are defined, scoped/scaled and prioritized via the quarterly IST Steering Team and Governance meetings. The SBA may lead and/or participate on project teams of varied scope and scale as needed and prioritized. These projects include, but are not limited to:
• System requirement definition and documentation
• Systems configuration and implementation support
• Major/minor applications and/or technology implementations/upgrades.
• Deployment of additional modules or custom coded enhancements.

QUALIFICATIONS

• 3-5 years of experience in using and supporting Siebel 7.7 in the following areas:
• Siebel 7.7 Enterprise Administration in a mid-size deployment (50-100 users)
• End user and application support in a Windows/Microsoft SQL environment
• Installation and configuration of the Siebel Gateway, Enterprise, and Database servers.
• Exposure (1-3 years) focused in configuring and/or supporting the Call Center/Field Service/Quality/Engineering modules.
• Production support of Siebel EIM and EAI in relation to EIM and Workflow tasks
• Production support of State Models, Workflow Policies and Processes.
• 1-3 years Microsoft SQL Server / SSIS experience in relation to Siebel EIM
• A Bachelor's Degree in Information Systems or related field.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

• Friendly, Professional work environment

Would you like to join the Keurig team?
Please submit your resume and cover letter by email to:

(MS Word attachments only)