Frequently Asked Questions

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What is the price of the Keurig system?
Answer
We sell three work brewers directly online: the OfficePRO® Brewing System and V1255 Professional (for small offices) and OfficePRO® Premier Brewing System (for small-medium offices and home offices).

For offices that require full service or a direct-water-line plumbed brewer, we recommend you work with our network of Keurig Authorized Distributors (KADs). Typically, distributor pricing is based on several factors including the number of employees, cups of coffee/tea consumed per day and other products ordered. Depending on your workplace’s specific situation, brewer(s) are often loaned or leased for a reasonable monthly fee, by one of our distributors. For pricing information from a local distributor, please fill out the Pricing Information Form.
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How do I get a Keurig Brewing System for my workplace?
Answer
There are two ways to get a Keurig Brewing System for your workplace.

First, if you have a small to medium - sized office or conference room you may purchase the OfficePro® Brewing System, V1255 Professional or the OfficePRO® Premier Brewing System online. You may also purchase the OfficePRO®, V1255 Professional and OfficePRO® Premier from one of our Keurig Authorized Distributors.

All of our commercial brewing systems are available through Keurig Authorized Distributors, who can install and service the brewer that fits your needs. Simply complete our FREE 3 Day Trial form - and a distributor will contact you shortly to provide you a brewer and K-Cup® packs to try absolutely free!  Learn more about Keurig Authorized Distributors.

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I don't see information for the B3000 brewer?
Answer
The Keurig B3000 was replaced by the cosmetically enhanced B3000SE Brewing System in the Fall of 2009. The B3000SE and B3000 are identical in features, and both are the perfect brewer for large offices.
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What is the difference between Keurig’s Home and Work brewers?
Answer
Our Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments. Our Home brewers are UL Listed for Household use only. Click here for more details.
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How can I become a business to business distributor of Keurig Brewing Systems?
Answer
Keurig chooses our distributors based upon several criteria that include: commitment to customer service, an established customer base, equipment service capabilities, and location. If you’re interested in becoming a distributor for office coffee service, please complete the Become a Distributor form, or contact AtWork@keurig.com for more information.
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How do I become a Retail partner?
Answer
Keurig is interested in partnering with the appropriate retail outlets. The Keurig Retail Sales Team has developed a qualification process for potential retail partners. Please send your requests to retailsales@keurig.com, or go to www.keurigretailqualifier.com to begin the process. After the information has been gathered, the Retail Sales Team will assess the business opportunity. A Representative will follow up to your request.
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How do I set up a corporate account so I can be invoiced?
Answer
Only personal accounts may be set up on Keurig.com. If you need to be invoiced for your order, we will need to connect you with one of our distributors. Please fill out the Pricing Information form and a Keurig Authorized Distributor will contact you to discuss your specific billing needs.
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Our office has a malfunctioning Keurig brewer. Whom can we contact about it?
Answer
If the brewer is a commercial model obtained from a Keurig Authorized Distributor (KAD), please contact that KAD for assistance. If you are not sure who your KAD is, please email AtWork@keurig.com with your brewer’s serial number and your contact information.

If the brewer is a B145/OfficePRO®, V1255 Professional or OfficePRO® Premier model purchased directly from Keurig and is within its one-year warranty, please contact Keurig Customer Service for assistance.
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How do I purchase a brewer if I am tax exempt?
Answer
Our home brewers are designed and specified for home use only. They are not UL Listed for an office environment and should not be used in one. Using a home brewer in an office would also void the warranty. Therefore, we are unable to honor a tax exemption for our home-use products.

If you plan to use your Brewer in an office or commercial setting, we recommend purchasing a Keurig Commercial Brewer. We can honor your tax exemption for the purchase of a commercial brewer. It is required that the billing name on the account for the order is the same business name that is on the tax exemption certificate. Please note, you will be charged tax on your first order. To have the taxes credited to your account, please contact Customer Service to arrange this credit. You will be required to fax your tax exemption certificate within 3-5 business days. Forms received after 10 business days will only be honored for future orders placed. Once you have been approved and set up as a tax exempt customer, you may continue to see your orders calculate sales tax but you will not be invoiced for tax.

We’re sorry, Resale Certificates are not acceptable for exemption for orders placed on our website.
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Are there any visible differences when brewing with a K-Cup® brewer vs. an AFH Vue® brewer?
Answer

Yes, the Vue® System treats each beverage type uniquely. As a result, the brewing sound may be different when making a coffee versus a tea, for example. Another example is if one brews a strong coffee. The new system will slow down and pulse the brewing process. What one sees is a pulsing stream of coffee pouring into one’s cup. What one experiences is a wonderful tasting strong cup of coffee which was not possible with the previous system.



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