Keurig uses coupon codes for various situations. One of them is our Refer-a-Friend program. For each friend you refer that purchases a brewer from us, you will each receive a coupon for 2 free large boxes. To Refer-a-Friend please log into your Keurig online account. Navigate to your account and click the link on the left to enter their name along with their email address into your online Keurig account.
Coupons are also used for special promotions to our Keurig Coffee Club members. Periodically, we send emails to our customers when a new promotion is available. Also, promotions are occasionally included in your monthly Coffee Club statement.
Log in and navigate to My Account. You will see your order history. If your order has shipped it will have a "TRACK" link to the right of it. Click on the link and you will be directed to the FedEx website which will give you delivery details.
Your order will be processed within 48 hours. We process orders on business days only. Any expedited shipping time frames take effect after the order has been processed. Orders shipped FedEx Ground will be received within 3-7 business days. Orders shipped via FedEx Next Day or FedEx 2nd Day may not ship the same day. Order shipped using FedEx 2nd day will be received within 2-3 business days. Orders shipped via FedEx Next Day will be received within 1-2 business days. Orders shipping to Canada will be received within 10 business days. Sorry, we cannot expedite orders to Canada.
If you have supplied us with a valid email address you will receive an order confirmation via email. You will also receive one when your order is shipped.
No, once an account is set up and has orders attached to the record, we are unable to combine accounts. We would recommend selecting one account, preferably the one with the most Coffee Club points, and continue to use it.
If you wish to change your e-mail in the future, this can be done from your account page. Simply log on to your account, click the link in the upper right-hand corner for “My account”, and click on the link on the left side of your account home page to “edit my account information”. Your e-mail, password, shipping and billing information can all be changed in this screen. (Please be aware our system will not accept changing an e-mail to one that is already registered in our system.)
No, Coffee Club points are not transferrable to another account containing a different email address.
Our brewers are designed and specified for home use only. They are not UL approved for an office environment and should not be used in one. Using a home brewer in an office would also void the warranty. Therefore, we are unable to honor a tax exemption for our home-use products.
Taxes will be determined based on the delivery address. They are calculated in
accordance with the appropriate state tax regulations. We are required by law to collect taxes when shipping to the
following states: CA, CO, FL, GA, IL, MA, MD, MS, NC, NJ, NY, OH, TN, TX, WA and Canada.
Yes, there is a check box at the bottom of the billing/shipping page to indicate a gift message. Below the check box, there is a text box for you to type your gift message. There is a space limit of 255 characters. Your message will appear on the packing slip. Also, if the check box for gift is checked, the packing slip will not indicate any pricing.
About the Brewers
All Keurig brewers share the same innovative single-cup technology that ensures a fresh-brewed, perfect cup of coffee or tea every time. However, Keurig does market separate At Home and At Work brewers with features and UL certification appropriate for their intended use. Our At Home brewers include the Mini, Elite, Ultra, Ultimate, Classic, Special Edition, and
Platinum brewer. These brewers were engineered for home use--and are UL Household
approved only--and thus should not be used in commercial/office settings. The Mini brewer
can be placed in a private office as it is UL Approved for both Household and Commercial use.
In general, our Home Brewers are designed for typical home use, including features and
aesthetics most appropriate to a kitchen environment. Our Commercial Grade brewers
typically brew up to 10 times the daily volume of our home brewers, and thus are specially
engineered for heavier usage.
[+] View At Home brewer comparisons
Our At Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments and include the following models: OfficePROTM, DeskPROTM,B140, B200, and B3000. The OfficePRO, DeskPRO, and B140 brewers are
recommended for small offices, and the B200 is perfect for medium sized offices who may
want either a pourover or plumbed option. Our full featured B3000 model includes direct line
plumbing and automatic K-Cup ejection and storage-it is recommended for high volume
offices of more than 30 people. Please note: With the exception of the OfficePROTM Brewing
System, we do not sell office brewers direct like we do our At Home brewers. The OfficePROTM
Brewing System is available online at keurig.com. All of our At Work brewers, including the OfficePRO
are available from our Keurig Authorized Distributor network.
[+] Visit our At Work brewers page
Keurig strongly recommends that our home brewers be used at home, and our commercial
brewers be placed in office/commercial settings. That is why our At Home brewers are UL
Approved for Household use, and our commercial brewers are UL approved for Commercial
use. If you would like to purchase a brewer for your home visit our At Home Brewers page.
If you would like to
purchase a brewer for a small office please consider our OfficePROTM brewer that can be
purchased directly online.
Please note that the Keurig Mini brewer is UL Approved for both Household and Commercial
use. If you are interested in purchasing this brewer, please view the Mini Brewer on our At Home Brewers page.
Keurig's single-cup brewing system is superior to other competitive single cup "pod" coffee makers for several important reasons:
BRANDED VARIETY
Keurig is the only system that lets you fresh brew a wide range (over 200 varieties) of gourmet coffee and tea brands from premium roasters such as Green Mountain, Gloria Jeans, Diedrich, Emeril’s Timothy's, VanHoutte, Tully's, Coffee People, Newman’s Own, Caribou, Bellaccino, Cafe Escapes, Celestial Seasonings, Bigelow, Twinings, and Ghirardelli. K-Cups are also available in Extra Bold varieties which contain up to 30% more coffee.
Keurig's patented portion pack, the K-Cup, yields a superior cup of fresh coffee and tea to competitive "pods". The K-Cup contains a paper filter that includes the exact amount and grind of fresh roasted coffee (or tea) and is sealed for ultimate freshness. Our system yields a fresh cup, brewed to perfection every time.
SPEED
The Keurig brewer consistently delivers a perfect cup of gourmet coffee or tea, one cup at a time, in less than a minute without waiting to brew a second cup. With competitive pod systems you have to wait up 40 seconds or more before brewing a second cup.
CONVENIENCE
No measuring coffee, cleaning filters, making a mess or wasting coffee.
ADVANCED TECHNOLOGY
The Keurig brewer is a technologically advanced product that delivers the exact amount of water at the exact temperature and pressure to brew a perfect cup every time.
The Keurig brewer is a heavy duty, premier product that is designed for frequent, long term use. It is built with the best, highest quality components.
We understand that the perfect cup of coffee means something different to everyone. That is why we offer over hundreds of K-Cups and multiple brew sizes on the Elite, B40 Special Edition and Platinum brewers. These choices give you the flexibility to find your perfect cup of coffee. Larger brew sizes do not provide as strong a cup of coffee as the smaller ones — so if you’re looking for a stronger, more intense cup of coffee, we suggest you use a smaller size. You should also try our Extra Bold K-Cups. They contain approximately 30% more ground coffee in each K-Cup and — like all of our varieties — they are sold on our website in 5-packs for sampling. With all of these choices it’s easy for you to find your perfect cup!
At Keurig we have found that the optimal temperature for brewing coffee is 192° F. This is the internal temperature of the water in your brewer. However, once your coffee/tea is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly.
Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler. To maximize initial in-cup temperature at home, we recommend running a small cup cleansing brew prior to brewing a k-cup, which warms both the mug and the brewer.
Keurig does test all brewers prior to shipment. To test the temperature of the coffee/tea dispensed, we utilize electronic peak reading temperature meters, which are much faster responding and more accurate that thermometers typically available in the home.
Keurig Home Brewers use the most power during their initial start up. When heating for the first time after being off, peak usage is 1500 watts. If the power is kept on, the Brewer will keep the internal tank up to temperature using between 200 – 400 watts when heating. While idle and not maintaining heat, the Keurig Home Brewers will use the average electricity of a 60-watt light bulb.
In our Use and Care Guide it is recommended that you leave your brewer on so that it is always ready for you to brew. However, all Keurig Home Brewers are equipped with auto-off features should you choose not to leave the brewer on. The initial heating mode when turning the power on should take about 3 minutes.
Empty the Water Reservoir before storing and take care to ensure that you store your Brewer in a safe and frost free environment. Please be sure to store your Brewer in its upright position to avoid water leakage from the inner tank. If you store the Brewer in a cold environment, you run the risk of water freezing inside the Brewer and causing damage. When you prepare to use it after storage, we recommend rinsing the Water Reservoir with fresh water and running three cleansing brews without a K-Cup. If you plan to move your Brewer to a different location, turn the Brewer off, unplug it and empty the Water Reservoir. If your Brewer has been in an environment below freezing, please be sure to let it warm to room temperature for 2 hours before brewing.
*Note: The internal tank of the brewer cannot be drained.
Regular cleaning will prolong the life of the appliance. Regular cleaning of the Brewer’s external components is recommended for proper operation. We recommend cleaning with a soapy, damp non-abrasive cloth. The K-Cup holder and funnel, drip plate, drip tray and removable water reservoir (on the Elite, Special Edition, and Platinum) are dishwasher safe. NOTE: the removable lid of the water reservoir is NOT dishwasher safe. The brewer should be de-scaled at least every 6 months. Scale is harmless, but left unattended, it can hinder optimal Brewer performance. De-scaling your Brewer regularly helps maintain the heating element, water reservoir and other parts of the Brewer that come in contact with water. Better water quality and water heating means a better cup of coffee. We recommend de-scaling your Brewer at least every 6 months (every 3 months if your water has a high mineral content) The de-scaling process involves using 48 ounces of undiluted white vinegar.
[+] Descaling instructions by brewer
We are sorry you are experiencing difficulty with your Keurig brewer. Please contact us at 1-866-901-BREW for assistance.
Because coffee is 98.5 - 98.85% water, good quality drinking water is necessary for a good cup of coffee. If water is not pleasant to drink, it should not be used to make coffee. Never use softened water. Sodium ions in softened water form a gelatinous mass around the coffee grounds, slowing down the extraction process and causing over-extraction. This can also clog your brewer.
Solutions for Several Common Coffee-Brewing Water Problems:
- Problem:
Chlorine in the water gives the coffee an ‘off’ taste
- Solution:
Use charcoal filtering devices to remove chlorine residue
- Problem:
"Chemical" tastes such as sulfur or iron
- Solution:
Correct taste contamination with charcoal or other filters
- Problem:
A build-up of magnesium and calcium scale (water hardness)
- Solution:
Maintain and clean your Keurig brewer using the provided de-scaling instructions at least every 3-6 months. Do not use well water even if put through a ‘softener’.
- Problem:
Coffee grounds become gooey and the brew tastes over-extracted or bitter.
- Solution:
Avoid use of softened water to brew coffee. In areas where the water is hard, use bottled drinking water or a filter to purify.
The most common concern with water for brewing is the "hardness" of the water. This refers to various natural minerals found in water such as magnesium, calcium, sodium, potassium, bicarbonate, sulfate and chloride. The number of grains of dissolved minerals changes the level of soluble solids extracted from the coffee.
As hard water passes through coffee brewing equipment, it produces deposits of scale or lime. This reduces the life and efficiency of the equipment, and affects the coffee flavor; bottled or filtered water should be used to solve this problem. Keurig also recommends de-scaling your brewer at least every 3-6 months depending on your water source.
While Keurig Brewers are made to be used at elevations up to 6000 ft., the K-Cups may need to be pre-punctured prior to brewing to release the gas inside. To do this simply drop the K-Cup into the K-Cup chamber and push down slowly so that the bottom of the K-Cup is punctured by the exit needle in the bottom of the chamber.
Also, the Keurig Special Edition, Ultimate, and Platinum models are equipped with a temperature control. You may want to experiment lowering the brew temperature in elevated areas.
- Removing the K-Cup Assembly
To remove the assembly from the Brewer, open the cover by lifting the handle. Grasp the top of the K-Cup Holder with one hand while pushing up on the bottom of the assembly from underneath with the other until it releases.
- Cleaning the Funnel
The Funnel can be removed from the K-Cup Holder by pulling on it until it snaps off. The Funnel is dishwasher safe. To replace it just snap it back onto the K-Cup Holder.
- Cleaning the Exit Needle
The exit needle is located on the inside bottom of the K-Cup Holder. If coffee grounds or cocoa mix gets clogged in the exit needle, it can be cleaned using a paper clip or similar tool. Remove the funnel from the K-Cup Holder, insert the paper clip into the tube and move it around to loosen the clog and remove any debris. (Please note that you cannot poke all the way through the needle as the opening of the needle is located on the side and not the top) The K-Cup Holder is dishwasher safe.
- Installing the K-Cup Assembly into the Brewer
After cleaning, align the K-Cup Holder tabs with the opening placing the two front tabs on the bottom and the single tab on top and snap it into place by pushing down on the top rim.
Responses to Coffee and Tea Questions
Keurig’s roasting partners use different processes to decaffeinate their coffee. The most widely used processes include the SWISS WATER® Process which is a 100% chemical free coffee decaffeination. Most other processes use chemical solvents, like methylene chloride, to decaffeinate coffee beans. Conversely, the SWISS WATER® Process uses only water when removing caffeine, producing water processed decaf coffee.
The majority of decaf coffee, about 80%, is decaffeinated with a chemical decaffeination method using chemicals like methylene chloride or ethyl acetate. There are two types of chemical caffeine removal processes: direct and indirect.
The terms “water process”, “natural process”, and “European process” are sometimes used to describe decaffeination processes. In fact, all three terms often refer to decaffeination processes that use chemicals. We recommend contacting the Roaster directly to inquire about specific coffee decaffeination methods.
[+] View Keurig's Roasting Partners
Yes, you can make gourmet Hot Cocoa with your Keurig brewer! Keurig offers Hot Cocoa K-Cups in 24-packs from Green Mountain Coffee Roasters. GMCR developed the hot cocoa recipe with external suppliers and has performed extensive testing with revisions to introduce a product that appropriately represents Keurig and Green Mountain Coffee Roaster's quality and convenience standards. The Hot Cocoa K-Cups are designed to be brewed at the 8oz setting (the smaller brew size setting may result in a significant percentage of undissolved powder and a "weaker" Hot Cocoa beverage).
Timothy’s offers a White Hot Chocolate in K-Cups. Just put the K-Cup in your Keurig brewer, press the 8-ounce brew button for optimal results and in less than a minute you have a decadent white chocolate treat infused with hints of vanilla and cream. It is recommended that the Hot Cocoa K-Cup be stored at room temperature. If the Hot Cocoa K-Cups are cold, it makes it difficult for the powder to dissolve.
[+] More information about Hot Cocoa K-Cups!
Keurig also offers premium cocoa from Ghirardelli® Chocolate Company who has developed a packet specially formulated for Keurig brewers. You merely add the contents of the packet to your cup or mug, and then add 8 ounces of hot water from your Keurig brewer, stir with a spoon, and enjoy!
[+] More information about Ghirardelli® Hot Cocoa!
Cafe Escapes offers Milk Chocolate and Dark Chocolate Hot Cocoa K-Cups. Sourced in Europe from expert chocolatiers, Cafe Escapes Hot Cocoa provides deep chocolate satisfaction with the convenience of a K-Cup.
[+] More information about Cafe Escapes Hot Cocoa!
Bellaccino offers traditional Hot Cocoa in a K-Cup. It's a deliciously decadent hot cocoa for when you’re craving something sweet. The perfect afternoon pick-me-up or anytime treat.
[+] More information about Bellaccino Hot Cocoa!
All Nutritional Information for our Hot Cocoa product line.
[+] Information about Hot Cocoa Nutrition!
All of the coffees we offer are gluten, and gluten byproduct-free. Most of our K-cups are also certified Kosher Pareve. The only exceptions are our hot cocoa K-Cups, which are certified Kosher-Dairy, and Cafe Escapes K-Cups which are not Kosher certified. For additional information on a particular K-Cup, we suggest you contact the Roaster directly.
Coffee and Tea in K-Cups do not contain fat or sugar. Natural and artificial flavorings added to coffee do not add any significant nutritional value. A cup of regular black coffee will contain approximately 2-4 calories (less than 1 g. carb.) and 0 fats. Flavored coffees will add 0.8 calories, 0.3 g carbohydrates and 0 fats.
[+] Information about Hot Cocoa Nutrition!
Hot Cocoa K-Cups do contain sugar.
Timothy's White Hot Chocolate K-Cups contain 90 calories each (40 of which come from fat). Each K-Cup also contains 4.5g fat (4g saturated / 0g trans-fat) and 7g of sugar.
Ghirardelli Double Chocolate Hot Cocoa comes in 43 gram packets. Each packet contains 170 calories (45 of which come from fat). Each Ghirardelli packet also contains 5g fat (3.5g saturated / 0g trans-fat) and 27g of sugar.
Green Mountain Coffee Roasters' Hot Cocoa K-Cups contain 60 calories each (35 of which come from fat). Each K-Cup also contains 3.5g fat (3.5g saturated / 0g trans-fat) and 4g of sugar.
Cafe Escapes Milk Hot Cocoa K-Cups contain 70 calories each (30 of which come from fat). Each K-Cup also contains 4g fat (4g saturated / 0g trans-fat) and 5g of sugar.
Cafe Escapes Dark Hot Cocoa K-Cups contain 60 calories each (15 of which come from fat). Each K-Cup also contains 2g fat (2g saturated / 0g trans-fat) and 7g of sugar.
Bellaccino Hot Cocoa K-Cups contain 60 calories each (35 of which come from fat). Each K-Cup also contains 3.5g fat (3.5g saturated / 0g trans-fat) and 4g of sugar.
Perfect Iced Tea K-Cups do contain sugar.
Perfect Iced Tea Sweetened Lemon by Celestial Seasonings K-Cups contain 50 calories each. Each K-Cup also contains 0g fat and 11g of sugar.
Perfect Iced Tea Sweetened Peach by Celestial Seasonings K-Cups contain 50 calories each. Each K-Cup also contains 0g fat and 11g of sugar.
Perfect Iced Tea Sweetened Raspberry by Celestial Seasonings K-Cups contain 50 calories each. Each K-Cup also contains 0g fat and 11g of sugar.
The challenge of protecting the freshness of roasted coffee while using environmentally friendly packaging is one that both Keurig® and the coffee industry are committed to overcoming. We are very sensitive about the waste created by the K-Cups, and are investigating alternative materials. Finding a solution for this is a priority for us, and one we hope to have before long.
Unfortunately, we are unable to accept returns on food items. We offer 5 packs to help you sample our coffees & teas.
Most of our K-Cups are Kosher Certified Pareve.
The only exceptions are our hot cocoa K-Cups, which are certified Kosher-Dairy, Twinings Tea K-Cups and Cafe Escapes K-Cups which are not Kosher certified. Below are the specific Organizations that pertain to a specific Roaster. The "quotations" below are the symbols on the box of K-Cups, so it points out what they are.
- "KSA" Kosher Supervision of America pertains to; Timothy's; Coffee People; Diedrich; Gloria Jeans
- "K" Star-K pertains to; Celestial Seasoning
- "KOF-K" pertains to; Ghirardelli Hot Chocolate Packets
- "OU" Orthodox Union pertains to; Green Mountain Coffee Roasters
- "MK" Jewish Community Council of Montreal pertains to; Bigelow Tea; Van Houtte
- "K" Va'ad HaRabanim of Greater Seattle pertains to; Tully's; Twinings Tea
With the exception of our Cafe Escapes K-Cups, which are not Kosher certified, all of our Hot Cocoa K-Cups are certified Kosher-Dairy. Once brewed in a Keurig brewer the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve vs. Kosher-Dairy, you'll need a second Keurig Brewer for brewing Hot Cocoa K-Cups. Using a 2nd K-Cup holder will not keep the brewer Kosher Pareve.
Each K-Cup has a Best Used by Date is imprinted on the side. The Best-Used-by-Date is a guideline for optimal freshness recommended by the roaster. It is not an expiration date. The K-Cups are nitrogen-flushed, sealed for freshness, and impermeable to oxygen, moisture and light.
Brewing instructions are printed on the top of all Perfect Iced Tea Boxes.
For best results, we recommend that you:
- Store Iced Tea K-Cups at room temperature.
- Shake the K-Cup before brewing.
- Fill a 16 oz cup with Ice (determine what will fit best under your brewer).
We suggest you avoid glass as hot liquids may crack glass.
A smaller tumbler (12-14 oz) will result in a stronger tea.
- Use the 6-oz. setting on your brewer and brew directly onto the ice.
- Top off with additional ice or garnish with mint or lemon.
- Run a hot water brew cycle without a K-Cup after making Iced Tea
If you can't find the help you're looking for:
Contact AT HOME Customer Service,
or call 1.866.901.BREW (2739).
Contact AT WORK Customer Service ,
or call 1.888.CUP.BREW (287-2739).
