Listed here are Frequently Asked Questions that we're often asked.
For specific questions about Keurig, please email us at feedback@keurig.com.
What is the price of the Keurig system?
The only exceptions that are available on-line are the OfficePROTM Small Office Brewing System and B155 Small-Medium Office | Home Office Brewing System. Click here to view our full list of office brewers.
For medium and large offices that require a more fully featured Keurig brewing system, we recommend that you work with our network of "Gold Standard" Keurig Authorized Distributors. Our distributors can work with you on pricing, service, and coffee delivery on all of our brewers - including our small office solutions. Typically, distributor brewer pricing is based on several factors including the number of employees in your office, cups of coffee/tea consumed per day, and other products ordered. Depending on your office’s specific situation our larger brewers are often loaned, rented, or leased for a reasonable monthly fee by our distributors.
How do I get a Keurig system for my office or home?
OFFICE:
There are two ways to get a Keurig system for your office.
First, if you have a small office or conference room you may purchase the OfficeProTM Small Office Brewing System or the B155 Small-Medium Office I Home Office Brewing System on-line . You may also purchase the OfficeProTM and B155 from one of our distributors.
We do not sell our more advanced brewing systems for larger offices—notably the B200 and B3000SE series. These brewers require professional set-up and service as they offer advanced features specific to the demands of offices that drink more coffee. If your office has more than 20 people we strongly recommend that you work with one of our Distributors in your local area who can install and service a Keurig brewing system that fits your needs. Our distributors can also assist you if you have a small office - with our small office brewing solutions. The best way to do this is to fill out our FREE 3 Day Trial form—and a distributor will contact you shortly to provide you a brewer and K-Cups to try absolutely free!
Click here to be contacted by a Keurig Distributor. Our distributors can also sell you an OfficePro™ brewer and our small office B140 brewer. The advantage of buying these from our distributors is they can also deliver coffee right to your office!
HOME:
Now you can enjoy the gourmet taste of Keurig Brewed® coffees and teas at home! Choose from our selection of Home Brewer models. The Mini Personal brewer, Elite B40, the Special Edition B60, and our Platinum B70 brewers are designed for home use only, and are available on our website or from select distributors and premium retailers. They all provide perfectly brewed coffee and tea one cup at a time – for a premium Coffee House taste in every cup.
Click here to compare these brewers, and for more information on Keurig brewing systems for your home.
Why don't I see information on your site for the B3000 office brewer?
The Keurig B3000 was replaced by the cosmetically enhanced B3000SE brewer in the Fall of 2009. The B3000SE and B3000 are identical in features, and both are the perfect brewer for large offices.
What is the difference between Keurig’s At Home and At Work brewers?
Our At Work brewers are commercial grade and include UL Commercial certification. They are engineered for the robust use found in commercial establishments. Our At Home brewers are UL approved for Household use only.
How can I become a "Gold Standard" Distributor of Keurig Systems?
Keurig chooses our distributors based upon several criteria that include: commitment to customer service,
an established OCS/Water business with access to multiple customers, equipment service capabilities, and of course, location, location, location.
If you would like to be considered by Keurig to become a "Gold Standard" distributor... click here
What are the electrical requirements for Keurig in the office?
For all Keurig Brewing Systems to operate properly we recommend an
electrical connection of 15 Amp., 3 Prong Grounded with a Ground Fault Interrupt.
Will Keurig Be Adding Additional Brands?
In the North American marketplace Keurig offers hundreds of varieties
of coffee, tea and hot cocoa from over a dozen different brands. Internationally, we do plan on
licensing a limited number of roasting partners. Currently Keurig Brewed®
coffees are available in the Pacific Rim through UCC.
For more information please email: roasters@keurig.com.
Are K-Cups® Recyclable?
Keurig continues to seek environmentally friendly options for
packaging and marketing its K-Cups. The non-bleached filter paper
used in the K-Cup to provide an optimal taste profile is based
on an environmentally friendly production process. Recyclable
materials are used for the packaging of its 25/24 count boxes,
master shipping cartons, and sales and marketing materials.
The challenge of protecting the freshness of roasted coffee while
using environmentally friendly packaging is one that both Keurig®
and the coffee industry are committed to overcoming.
The K-Cup is constructed from materials that insure that the
ground Arabica coffee is protected from humidity, oxygen and
light which accelerate the staling process. The outer barrier is
a combination of a multi-layer plastic cup material and a foil
laminated plastic lid. This form of packaging is also used for
other single-portion products like salad dressings, sauces and
butter. Due to the size of the package it is not currently
economically feasible to separate the components of the K-Cup
after use. Accordingly, there are no federal government
regulations requiring recycling of this type and size of
packaging. Please be assured however that we have an active project underway to evaluate various K-Cup options that are more sustainable for our environment.
What Varieties of Coffee and Tea Are Available?
The Keurig system requires all coffee or tea to be packaged in Portion-pack
individual servings we call K-Cups®. We've licensed specialty coffee roasters and tea partners throughout North America and the Pacific Rim to package their gourmet coffees and specialty teas in K-Cup® portion packs. Our North American partners sell these K-Cups to our Keurig Authorized Distributors and K-Cups are also sold online directly from Keurig.
Is Hot Chocolate Available for Keurig brewing systems?
Yes, you can make gourmet Hot Cocoa with your Keurig brewer!
Keurig offers Hot Cocoa K-Cups in 24-packs from Green Mountain Coffee Roasters and Bellaccino. The Hot Cocoa K-Cups are designed to be brewed at the 8oz setting (the smaller brew size setting may result in a significant percentage of undissolved powder and a "weaker" Hot Cocoa beverage).
Keurig also offers premium cocoa from Ghirardelli Chocolate Company who has developed a packet specially formulated for Keurig brewers. You merely add the contents of the packet to your cup or mug, and then add 8 ounces of hot water from your Keurig brewer, stir with a spoon, and enjoy! Ghirardelli Keurig Brewed™ Hot Cocoa packets come in a sleeve of 20 - and they fit in Keurig K-Cup racks.
To get Green Mountain Hot Cocoa K-Cups or Ghirardelli Premium Hot Cocoa in your office... ask your Keurig Authorized Distributor to add it to your K-Cup order! Want to learn more? Click here.
Are Keurig Brewed® Coffees and Teas Certified Kosher?
Most K-Cups are Kosher Certified Pareve. The only exceptions are our hot cocoa K-Cups, which are certified Kosher-Dairy, and Cafe Escapes K-Cups which are not Kosher certified. Once hot cocoa K-Cups are brewed in a Keurig brewer the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy Replacing the K-Cup holder will not make it Kosher Pareve. If you want your Keurig brewer to remain Kosher Pareve vs. Kosher-Dairy, you'll need a second Keurig Brewer for brewing hot cocoa K-Cups. For specific copies of the certification, we encourage you to contact the specific roasting partner directly.
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