- I have an existing Keurig® brewer and want to use the carafe with my brewer. Is this possible?
The Keurig® 2.0 Thermal Carafe is not designed for Keurig® K-Cup® or Keurig® Vue® brewers. It is specially designed to work with the Keurig® 2.0 brewer to provide you with a perfect four-cup carafe every time.
- Why am I getting grounds in my cup?
Coffee grounds may have gathered in the exit needle.
To clean the needle, follow these steps:
• Remove and clean the exit needle in accordance with the K-Cup™ Holder cleaning instructions.
• Perform a small-cup cleansing brew and look for any grounds coming out.
• Repeat cleansing brews to clear out any residual grounds.
• If you are using the MY K-CUP®
Reusable Coffee Filter, please make sure that you are using a course-drip. You should only fill the mesh basket to the bottom of the brown band, which is approximately 2.5 tbs. If you have not done so recently, it is also recommended that you de-scale your brewer. Please refer to the de-scaling instructions.
- How do I fix a short cup?
If your brewer is not brewing the full amount selected, it may be caused by the following:
• The exit needle is clogged by coffee grounds or cocoa mix. Please refer to the K-Cup™ Holder cleaning instructions.
• The brewer may need to be descaled. Please refer to the descaling instructions
• The removable water reservoir was removed during brewing. Place the water reservoir back onto the brewer and perform a cleansing brew without a portion pod.
- How much power does the brewer use?
Keurig home brewers use the most power during their initial startup. When heating for the first time after being off, peak usage is 1,500 watts. If the power is kept on, the brewer will keep the internal tank up to temperature using between 200 – 400 watts when heating. While idle and not maintaining heat, the brewer will use the average electricity of a 60 watt light bulb.
All Keurig home brewers are equipped with an Energy Savings Mode Auto Off feature should you choose not to leave the brewer on. The initial heating mode when turning the power on should take about three minutes.
- How hot is the water in the brewer?
Keurig believes that the optimal temperature for brewing coffee, tea and hot cocoa is 192° F. This is the internal temperature of the water in your brewer. However, once your coffee, tea or hot cocoa is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler.
To maximize initial in-cup temperature at home, we recommend running a small cup cleansing-brew prior to brewing a K-Cup® pod, which warms both the mug and the brewer.
- Can I change the internal temperature?
Several Keurig brewers and Keurig licensed brewers are designed with an adjustable internal brew temperature. Models with this feature include the Special Edition, Ultimate, Platinum, Select, Cuisinart, Breville and OfficePRO® Premier. These brewers allow you to adjust the pre-set temperature of 192°F down by 5 degrees for a temperature range of 187-192°F.
- Can I use a home brewer in my office?
Keurig strongly recommends that our home brewers be used at home and our commercial brewers be placed in commercial/office settings. That is why our home brewers are UL Listed for Household use only and our commercial brewers are UL Listed for Commercial use only. If you would like to purchase a brewer for your home visit our home brewer’s page. If you would like to purchase a brewer for a small to medium office please consider our small-medium office brewers that can be purchased directly at Keurig.com.
- Who should I contact if I need support for my Keurig Licensed brewer? (Breville/Cuisinart/Mr. Coffee)
If you purchased a Mr. Coffee brewer with Keurig Brewed® Technology, Cuisinart brewer with Keurig Brewed® Technology, or Breville brewer with Keurig Brewed® Technology from Keurig.com, you can obtain service from Keurig Customer Service within 30-days of purchase date. To obtain service after 30-days of purchase date or if you purchased your brewer elsewhere, please contact Mr. Coffee Customer Service at 1-800-672-6333, Cuisinart Customer Service at 1-800-211-9604, or Breville Customer Service at 1-866-BREVILLE.
- How do I drain and store the brewer?
Once your Keurig home brewer has been primed, you cannot empty the water from the inside. The internal tank of the brewer cannot be drained. If you need to store your brewer, empty the removable water reservoir and store your brewer in a safe and frost-free environment. Please be sure to store your brewer in its upright position to avoid water leakage from the inner tank. If you store the brewer in a cold environment, you run the risk of water freezing inside the brewer and causing damage. When you prepare to use it after storage, we recommend rinsing the removable water reservoir with fresh water and running three cleansing brews without a portion pod. If you plan to move your brewer to a different location, turn the brewer off, unplug it and empty the removable water reservoir. If your brewer has been in an environment below freezing, please be sure to let it warm to room temperature for two hours before brewing.
- How does the water filter work? How do I install it?
Filter your water for an even better tasting beverage by using the Water Filter Starter Kit accessory. This filter will help rid your water of chlorine taste and smell. Using the water filter will not change the fact that your brewer needs de-scaling every 3-6 months.
To use the Water Filter, soak and insert the filter cartridge in the bottom of the handle assembly. Simply grasp the handle and insert it into your empty, removable water reservoir. Be sure to push down firmly all the way down to correctly attach the Water Filter to the inside of your removable water reservoir.
- My brewer is not working, can I have it serviced?
We are sorry that you are having issues with your Keurig brewer. Customer Satisfaction is very important to us at Keurig so please contact our Customer Service.
- Where do I find the serial number for the MiniPlus?
This can be found on the bottom of the brewer
- What are the dimensions of the MiniPlus?
10.8" H x 10.7" D x 6.9” W
- How hot is the water in the MiniPlus brewer?
The optimal temperature for brewing beverages in your Keurig K-Cup brewing system is 192° F. This is the internal temperature of the water in your brewer. However, once your beverage is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the temperature of the cup and material it is made from. When brewing into an insulated container, such as a foam or paper cup, 180-185°F in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the beverage significantly.
- How much water do I add at a time to the MiniPlus brewer?
No more than 10oz
- How do I clean the Cold Water Reservoir of the MiniPlus brewer?
To access the Cold Water Reservoir, lift the lid. Remove the Water Level Guide and then clean inside the reservoir with a damp, non-abrasive lint-free cloth as necessary
Replace the Water Level Guide and lower the lid when finished.
- How do I empty the internal Hot Water Tank of the MiniPlus brewer?
Brewer must be powered off but plugged in.
• Lower the Cold Water Reservoir Lid.
• Place a mug on the Drip Tray.
• Press and hold down the BREW Button and continue to hold until all the water is dispensed into the mug.
There will be a 3 to 5 second delay before water begins to dispense.
- How do I descale the MiniPlus Brewer?
Before you begin, you will need a large ceramic mug, fresh water, descale solution and access to a sink. Do not use a paper cup.
STEP 1: FIRST DESCALING SOLUTION RINSE
• Turn on your brewer.
• Pour one third (4.6 oz.) of the Keurig™
Descaling Solution into the cold Water Reservoir then add fresh water to the 10 oz. fill level.
• Place a large ceramic mug on the Drip Tray Plate. Do not use a paper cup.
• Lift the Handle but do not add a K-Cup®
pod. After 5 seconds, lower Handle and press the BREW button.
• Once solution is dispensed, discard hot contents into sink.
STEP 2: SECOND DESCALING SOLUTION RINSE
• Repeat above process up until you press the BREW button.
• When BREW button turns solid red, power off as it starts to dispense.
• Let brewer stand for at least 30 minutes.
• Power on the brewer, lift and lower Handle, then press BREW button.
• Discard the hot contents into sink.
STEP 3: FRESH WATER RINSE
• Repeat Step 1 (3 times) – using 10 oz. of fresh water each time.
• You may need to perform additional Fresh Water Rinse cycles if you notice any residual taste.
- Why is the MiniPlus Brew button flashing Red longer than usual?
Under normal operation, the BREW Button will flash red when the brewer is heating and will turn solid red when brewing. If the BREW Button flashes red longer than 3 minutes, contact Customer Service.
- Why is the MiniPlus Add Water Indicator not flashing blue?
If the Add Water Indicator does not flash blue, make sure the brewer has power.
• Water may be in the Cold Water Reservoir and brewer. First, try raising the Handle to drain all water from the Cold Water Reservoir into the brewer. If the light still does not flash, power off and place a mug on the Drip Tray. Hold down the BREW Button and continue to hold down until all the water is dispensed into the mug.
• If the brewer still does not operate, contact Customer Service.
- Why isn’t my MiniPlus brewer brewing?
Make sure the brewer has power
• If using reverse osmosis or distilled water, the brewer may not operate correctly. Empty the Internal Hot Water Tank and then use filtered or bottled water. Additionally, you may also experience this situation if using ice-cold water.
• Press the Power Button. If the Add Water Indicator flashes blue, add water and attempt to brew. If the brewer loses power during the brew process, the brewer may need to be reset when power is restored. To reset, simply lift and lower the Handle.
• Check that the minimum water level of 6 oz. has been poured into the Cold Water Reservoir.
- Why is my MiniPlus brewer shutting off?
Under normal operation, the brewer will automatically shut off when it is idle for longer than 90 seconds.
Just press the Power Button to restart.
- Why is there water in my drip tray of my MiniPlus brewer?
It is normal for any liquid overflow (from your cup or the Cold Water Reservoir) to be collected in the Drip Tray.
• When the Drip Tray is almost full, the red Drip Tray Overflow Indicator will appear. Carefully remove the Drip Tray and empty its contents into the sink and wash with warm, soapy water.
- Why is the red indicator appearing in my MiniPlus drip tray?
This means that the Drip Tray is almost full. Carefully remove the Drip Tray and empty its contents into the sink.
- Why are you bringing back the My K-Cup® Reusable Coffee Filter?
We listened! Consumers told us they enjoy the flexibility and choice that the My K-Cup® filter offers, and we are bringing it back as an accessory for both our classic Keurig® K-Cup® brewers and our Keurig® 2.0 brewers.
- Why are there two My K-Cup® filter accessories?
Delivering a safe and optimal user experience is our primary objective with the My K-Cup® filter accessory. The brewer heads between our classic Keurig® K-Cup brewers and our Keurig® 2.0 systems are different, so at this time, the only way to ensure compatibility and deliver the best user experience was to create two different My K-Cup® filter accessories. Note, these two products are distinct and are only compatible with their respective brewing system.
- Which brewer models are compatible with each of the My K-Cup® filter accessories?
• The original My K-Cup® filter accessory is compatible with all of our classic Keurig® K-Cup® brewers, including the K10 MINI Plus brewer, K40/K45 Elite brewers, K60/K65 Special Edition & Signature brewers, and K70/K75 Platinum brewers.
• The Keurig® 2.0 My K-Cup® filter is compatible with all of the brewers in our Keurig® 2.0 Brewing System, including the K200/K250 brewers, K300/K350 brewers, K400/K450 brewers, and K500/K550 brewers
- The My K-Cup® filter accessory that I purchased doesn’t seem to work inside my brewer. What should I do?
Our customer care team can help remedy the situation and ensure that you have the correct My K-Cup® filter accessory. Please contact our Keurig® Customer Care team directly at 1-866-901-2739. They are available 7 days a week, between 7:00 a.m. and 12:00 a.m. (ET), and are ready to help you make the most of your brewing experience.
- How much coffee can each of the My K-Cup® filter accessories brew?
Both My K-Cup® accessories are optimized to brew all of the K-Cup® brew sizes available with your brewer – from 4oz. to 12oz., depending upon the specific brewer you have.
- How do I clean the My K-Cup® filter accessory?
Both My K-Cup® accessories are top-rack dishwasher safe. They can also be cleaned by hand with warm soapy water, and rinsed.
- What is the optimal grind for the My K-Cup® filter accessory?
If you grind your own beans, you should start with a coarser grind similar to a French press. Avoid a fine espresso grind setting, as that may clog the screen or result in poor extraction. Fine or espresso grinds, tea leaves, cocoa, and other powdered beverages are not recommended.
- Will grounds get into my coffee?
Grounds may be present in your coffee if your My K-Cup® filter accessory is overfilled, or if there are coffee grounds stuck in the exit needle of your brewer. Learn more about how to clean your Keurig® brewer and resolve this issue here.
- Can I brew more than once using the same coffee grounds?
For optimal flavor and taste, brewing more than once with the same grounds is not recommended.