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Pack Support

Let's start with frequently asked questions

  • What are the types of coffee in Rivo packs?
    Lavazza begins by sourcing 100% Arabica beans from some of the world’s most renowned coffee-producing regions, Central and South America, India, and East Africa. The beans are then blended together. Each blend follows a unique recipe in order to best showcase a particular aroma or taste. Each of the available Lavazza blends can be enjoyed purely as an espresso or be used as the base for your favorite cappuccino, latte, macchiato, and more.
  • Recommendation for customers who live in high altitudes
    The Rivo® System can be used in higher altitudes (up to 6,000 feet) without compromising any flavor during the brewing process.
  • How does the Rivo® pack work?
    During the brewing process, the Rivo® pack is firmly held in place as hot water is evenly forced through punctured holes in the front and back of the pack. This allows the beverage to be extracted from the finely ground coffee.
  • Pouring the milk into my beverage
    While creating one’s beverage is a matter of personal preference, here are a few tips. With all of the below, one should always take the lid off the Frothing Pitcher prior to combining the milk with the espresso.

    • When making a Latte, pour the heated milk into the already-made espresso from a short distance from the mug. This keeps the froth back and allows the milk to be poured first. At the end, top the beverage off with the froth.
    • When making a Cappuccino, pour the heated milk and foamed milk into the already-made espresso with the Frothing Pitcher almost touching the mug.
    • When making a cold Latte, combine everything once it is completed. Pour the espresso over the ice and finish the beverage with the frothed cold milk.

    In each case, use a spoon as needed to scoop out foam from the Frothing Pitcher.
  • Using my own cup to froth milk
    The Rivo® System is optimally designed for the Frothing Pitcher, so that one obtains perfect hot or cold froth – every time.
  • Will the packs be individually marked with a BUBD (Best Used by Date)?
    Yes, the packs will be individually marked. On average, the shelf life is 24 months, because the Rivo® packs have been vacuum-packed to sustain product integrity. The BUBD date will be noted both on the portion pack and on the sleeve. The batch code will also be noted by the BUBD date.
  • Why is there no light roast?
    Prior to launching the three medium roasts and single dark roast, the consumer taste profile for espresso drinkers was analyzed. The outcome was a consumer preference for the roasts that are being launched. We will continue to stay on top of changes in the American consumer taste profile and adjust the espresso offerings accordingly.
  • Why only Lavazza coffee?
    To best design a brewer able to draw out the subtle notes within a true Italian espresso, Keurig partnered with the world renowned manufacturer of espresso, Lavazza. This partnership led both organizations to work hand-in-hand and create a system able to create a traditional Italian espresso in the home – simply and easily.
  • How much coffee is in each pack?
    Each Rivo® pack contains approximately 7.5 grams of finely blended Arabica beans. To maintain the rich Italian taste, the beans undergo a special roasting process while still in Italy where they are also packed for American consumption.
  • How do I know if I have the right sized cup?
    The espresso-based beverages in the Rivo® System Welcome Book recommend a 12 oz mug whether one is making a cappuccino or a latte. This larger mug size is suggested, so that there is minimal risk of having made too much froth for a particular mug size. As users become acclimated to their RivoTM System, they will start customizing their unique, balanced blend of espresso and milk and, as a result, have a clearer idea of the appropriately sized mug when making their favorite beverage.
  • Are Rivo® packs recyclable?
    No, Rivo® packs themselves are currently not recyclable. However, the boxes, in which they are sold, are recyclable.
  • Are the packs pthalate/BPA free?
    The packs do NOT contain any phthalates and are BPA free (BPA: Bisphenol A).
  • Will plastic leach from the pack?
    Portion packs are BPA-free and constructed using only FDA approved food safe materials. In addition, the temperature of the water dispensed in Keurig brewers is well below the melting and softening points of the portion pack materials. Therefore, no plastic leaches from the portion pack into your cup of coffee, tea or hot cocoa.

    We regularly review the components used in our products to ensure that they are safe and meet or exceed applicable FDA standards.
  • What size espresso should I brew for my beverage?
    Size is a matter of taste preference. However, we recommend 1 short espresso for hot cappuccinos and lattes and a lungo espresso for iced/cold beverages. It is easy to make a ‘double’, simply brew 2 Rivo® packs (Two separate packs one after another. It is not recommended to brew the same pack twice.)
  • Is there a filter in the packs?
    Rivo® packs do not contain filters.
  • Where are the Rivo packs manufactured?
    All Rivo® packs are crafted and packed at the Lavazza plant in Gattinara just outside of Turin, Italy.

General Brewer Information

  • DECAFFEINATION PROCESS
    Keurig Green Mountain’s roasting partners use different processes to decaffeinate their coffee and tea. The processes are: Direct Process, Indirect Process (Indirect & Direct uses solvents such as: methylene chloride or ethyl acetate) and Swiss Water Process.

    Direct Process soaks the beans in water, and then a decaffeinating agent is mixed with the beans to remove the caffeine. Finally the beans are steamed and dried to remove the decaffeinating agent.
    Indirect Process uses water mixed with steamed beans to draw out the caffeine. The caffeinated water is then separated from the beans and a decaffeinating agent is added to the water to remove the caffeine. Finally the decaffeinated water is reintroduced to the beans to restore any flavor that might have been extracted during the decaffeination process.
    SWISS WATER® Process is a 100% chemical free coffee decaffeination and uses a “broth” of coffee solubles that saturate the beans and then is filtered through a charcoal media that extracts the caffeine.

    Lavazza uses an innovative decaffeination process involving water and carbon dioxide to best preserve the aromatic qualities of the coffee, while allowing for the decaffeination process to occur.
    Please see our product pages for individual beverages or feel free to contact our Customer Service Department at 866-901-BREW (2739).
  • CAFFEINE CONTENT
    Coffee contains between 75 and 150 mg. of caffeine per 8 oz. cup, depending on the roasting strength and other factors. It is difficult to measure the nutritional content of coffee, because it varies depending on many things. Generally, the darker the coffee is roasted, the less caffeine it contains.
    Almost all decaffeinated coffees still contain some caffeine. The international standard by which decaffeinated coffee is characterized is by having at least 97% of the caffeine removed. Decaf coffee should fall somewhere in the range of 2 to 4 mg. per 8 oz cup
    Espresso, in general, has more caffeine than an average coffee. However, the usual serving size for espressos is much smaller than for coffee – compare the size of a 1.4 oz shot of espresso with roughly 50-75 mg of caffeine to a standard 8 oz cup of coffee containing 75-150 mg of caffeine.
    We offer teas with a wide range of caffeine content – from naturally caffeine free herbal teas to green and black teas with naturally occurring caffeine. For most of our caffeinated teas the caffeine content ranges from 50-75mg
    Most of our specialty beverages contain little to no caffeine. However, specialty beverages containing tea, coffee, or chocolate may have up to 60mg per 8oz serving
  • KOSHER CERTIFICATION
    Below are the specific organizations that pertain to our K-Cup® packs brands. The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the K-Cup® detail page on Keurig.com and the packaging

     • "U" Orthodox
     • "KSA" Kosher Supervision of America
     • "K" Star-K
     • "MK" Jewish Community Council of Montreal
     • "K" Va'ad HaRabanim
     • "KOF-K" Kosher Supervision "

    All coffees, teas, and espressos are certified kosher
    Most K-Cup® packs are Kosher Certified Pareve. The only exceptions are the Hot Cocoa beverages, which are certified kosher –Dairy

     Café Escapes® packs are not kosher certified.
     Hot cocoa K-Cup® packs, which are certified Kosher-Dairy

    When a hot cocoa K-Cup® packs is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa K-Cup® packs. Using a second K-Cup holder will not keep the brewer Kosher Pareve.
    Please refer to the product detail pages for specific information about kosher certification
  • ALLERGENS
    Flavored coffee beverages made by Gloria Jean’s, Green Mountain Coffee® and Timothy's Coffee® do not contain any nut proteins. They declare that their flavored coffees are free of all nut allergens because the flavored coffees are all flavored in separate vats from the non-flavored coffees. Even though there are no nut proteins used, Green Mountain Coffee Roasters performs a thorough clean-down between flavors during the production process. Some flavored beverages may contain nutmeg, ginger, cinnamon, cloves, sulfites(less than 10ppm), propylene glycol, and caramel color. Please see the individual product nutritionals for a list of ingredients.

    Hot cocoa and dairy based beverages may contain milk, soy or tree nuts
    Timothy’s Lemon Blueberry Passion Tea does contain gluten

    Most Coffee and Tea packs are egg, dairy and gluten-free. Please see the individual product nutritionals for a list of ingredients.

    Some Café Escapes beverages may contain palm or coconut oil, sucralose, sugar, cocoa derivatives, dairy, sodium caseinate, soy. Please see the individual product nutritionals for a list of ingredients. Go to Beverages
  • FAIR TRADE/RAINFOREST ALLIANCE
    Fair Trade is an innovative, market-based approach to sustainability that restores balance to the power dynamic in the coffee supply chain. Fair Trade Certified means co-ops and their farmers get a fair price for their beans. Every pound sold has a minimum price they can count on and the prices exceed the co-op’s cost of production, increasing resources for health care and education and helping farmers feed their families. To qualify for Fair Trade certification, farmers must belong to a democratically organized co-op. Because they get a fair price, these small family farmers can grow coffee with respect for the community and the land, avoiding cost-cutting practices that sacrifice quality and the environment’s health.
    Rainforest Alliance Certification ensures the environment and wildlife are protected, workers receive decent wages, and improvement of living conditions including access to education, medical care and clean water, and that coffee is harvested and processed responsibly.
    To see if your favorite beverage is fair trade or rainforest alliance certified, please visit individual product pages.
  • STORING YOUR BEVERAGES
    We recommend storing K-Cup® Packs, Rivo Packs, Vue Packs, Carafe packs and unopened bagged coffee in a cool, dry place out of direct sunlight. Once opened, bagged coffee should be stored in an airtight container. We do not recommend storing our beverages in a refrigerator or freezer as they will absorb odors from the atmosphere.

If you need to reach customer care, here's how:

Call us 7 days a week, 7 am - 12 am EST
Toll-free: 866‑901‑BREW (866‑901‑2739)

Email us using our form

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Keurig Green Mountain, Inc.
33 Coffee Lane
Waterbury, VT 05676