Keurig Perks Terms and Conditions
By enrolling in, or otherwise participating in, the Keurig Perks loyalty program (“Program”) you agree to be bound by these Terms and Conditions, and the Privacy Policy, including the California Privacy Rights policy, and Terms of Use posted on Keurig.com, including the Binding Arbitration.
PLEASE NOTE: THE BINDING ARBITRATION PROVISION REQUIRES DISPUTES FOR INDIVIDUALS IN THE U.S. AND CERTAIN OTHER COUNTRIES TO BE ARBITRATED ON AN INDIVIDUAL BASIS, AND PROHIBITS CLASS ACTION CLAIMS. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE "ARBITRATION AND CLASS WAIVER" SECTION OF THE TERMS OF USE. BY ACCEPTING THESE TERMS OF USE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION AND CLASS ACTION WAIVER. PLEASE READ IT CAREFULLY.
Keurig reserves the right to change, amend or cancel the Program or your participation at any time, at its discretion, without further notice to you; you waive any right to specific individual notice of such modifications. Such changes may affect previously earned points and rewards. Points earned on purchases have no cash value, are not transferable and are not redeemable for cash. Any updates to these Terms and Conditions will be effective immediately upon posting at https://www.keurig.com/perks/terms, and your continued enrollment in the Program constitutes your acceptance of such modifications.
Program Description
Keurig Perks loyalty program is open to subscribers of Keurig Auto-Delivery programs, who purchase qualifying K-Cup® pods, bagged or canned coffee, and select accessories (collectively “Products”) through either Scheduled Auto-Delivery or Smart Delivery (collectively “Auto-Delivery”). Link to qualifying Products here, which are subject to change. Members earn points for Auto-Delivery purchases on Keurig.com or on the Keurig App. Auto-Delivery members are automatically enrolled in Keurig Perks.
Eligibility
The Program is open to individuals who are residents of the United States and are at least eighteen (18) years old. Product resellers are not eligible to participate in the Program. We reserve the right to request proof of eligibility at any time.
How to Enroll
- New Customers: Set up a new account on Keurig.com and opt-in to participate in the Keurig Perks Program. No purchase is required. To create a Keurig Account, you will need to provide a name, address, email address, and phone number.
- Existing Customers: If you have a Keurig.com account, you can join Keurig Perks by opt-ing into the Program by logging in to your account and navigating to the Keurig Perks landing page and following directions to Join OR hover over Account on the home page and select Join Perks OR via the profile page in My Account by selecting Opt-In.
- New Subscribers to Auto-Delivery programs: Enrollment in Keurig Perks is automatic with a Scheduled Auto-Delivery or SMART Delivery or Keurig Starter Kit purchase. Auto-Delivery is subject to delivery terms and may be canceled at any time. Enrollment in Auto-Delivery or Smart Delivery or purchase of a Keurig Starter Kit requires the establishment of a Keurig Account with a name, address, email address, credit card, and phone number. If you have previously opted out of Keurig Perks, you will be re-enrolled into the Program upon purchase of products through either Scheduled Auto-Delivery, SMART Delivery or Keurig Starter Kit programs. You may opt-out again by following the unenroll instructions below.
There is a limit of one (1) Account per person and Accounts cannot be shared or transferred. You are responsible for maintaining the security of your Account, and you are responsible for all activities that occur under your Account. If you believe your Account has been compromised at any time, you must notify us immediately.
How to earn Keurig Perks Points
Members earn points for every dollar spent (excluding taxes and shipping fees, if applicable) on Products purchased from Keurig.com or in the Keurig app or through a qualifying activity as described below. Points are issued for the following qualifying activities:
- 10 points for each dollar ($1) spent (excluding tax and shipping, if applicable) on K-Cup® pods, bagged or canned coffee, accessories and coffee makers. Partial points cannot be accrued and will be rounded down. As an example, an order at $14.99 will accrue 149 points.
- 100 points for registering your coffee maker. See here to register: Register Your Coffee Maker
- One (1) point will be earned each time a Keurig Manufactured K-Cup® beverage or rinse pod is brewed on a Smart Brewer while connected to Wi-Fi, up to a maximum of 10 points per day.
- If you return a Product, the points issued on the Product will be deducted from your account.
Members can view their points in the My Account section of Keurig.com and Keurig® App. It may take up to seven business days for points to be visible in the Account. You are responsible for ensuring that the Point balance in your Account is correct. If you believe that you did not receive Points or that there is some other error in your Account, you must contact us within 10 days of the date you expected to earn the Points. We will investigate any issues, but Keurig’s good faith determination of the amount of Points you should have shall be final and binding.
Rewards and Expiration
For each 2400 points earned, a Reward will automatically be issued. Rewards expire in 90 days from the date they are issued. If you are an Auto-Delivery customer, rewards will expire 90 days from the date they are issued if they are not assigned to a future Auto-Delivery order.
How to Redeem a Reward
For each Reward, Members may select a free box of K-Cup® pods, up to 24 count, or a free or discounted select accessory from the Rewards Catalog. A Reward can be used by (1) assigning the Reward to a future Auto-Delivery or SMART Delivery and designating an existing box of pods, up to 24 count, as free in an existing Auto-Delivery order, (2) adding an additional box of pods (up to 24) count to a future Auto-Delivery or SMART delivery order, or (3) creating a new one-time order and applying the Reward.
Members cannot redeem Rewards for K-Cup® boxes that are part of a Keurig Starter Kit Program commitment. Keurig Starter Kit subscribers accrue points like other Auto-Delivery subscribers but can only redeem Rewards once the commitment has been met.
Members may choose to redeem the Reward for a 20, 22 or 24 count free box, but if a box smaller than 24 count is selected, the entire Reward will be used. Items available in the Rewards Catalog are subject to change.
For Members who choose to redeem their reward in their next Auto-Delivery, the Member must assign the Reward to a specific item (an existing item or an item added to the cart) in an existing Auto-Delivery order or create a new Auto-Delivery order. Once a Reward has been assigned to an order, it can be removed from the order during the 90 day period in which it is valid and before the order ships, but must still be used or assigned to an order within the 90 day period. If a Reward is assigned to an order that is scheduled to ship after the 90 day period, then the Reward cannot be removed from that order and reassigned. If the order outside of the 90 day Reward window is cancelled, the Reward will be forfeited.
Rewards cannot be assigned to another Account.
A maximum of five (5) Rewards may be applied to any single order.
Point Expiration
Points expire after 180 days of inactivity on a Member Account. That means no purchases are made or no deliveries are shipped through one-time orders, Auto-Delivery orders or SMART Delivery orders.
Unenroll from Keurig Perks
Members may unenroll in the Program at any time by visiting their Profile page within my account and selecting Opt-Out of Keurig Perks or by contacting customer service at 866-901-BREW(2739) or Contact Us. Points will stop accruing for qualifying activities including one-time orders, Auto-Delivery orders and for SMART Brews.
Any issued but not redeemed Rewards will be cancelled upon their expiration date and points will not be returned to the account. Earned points below the Reward threshold will remain in the account for a period of 180 days.
Members may re-enroll by opting back into the program on the Perks landing page or Profile page in the individuals’ account, but points and Rewards will not be restored.
Earning points with SMART brewer
One (1) point will be earned each time a Keurig Manufactured K-Cup® beverage or rinse pod is brewed on a Smart Brewer while connected to Wi-Fi, up to a maximum of 10 points per day. Individuals do not need to be enrolled in Auto-Delivery to receive Points for brewing but do need to maintain a Keurig Perks Account and have their SMART brewer connected. Hot water only, My K-Cup refillable pods, and brews with previously punched lids (i.e., they have already been inserted and “punched” with a multi-stream needles) are excluded and do not earn points.
Additional benefit of Keurig Perks
Special offers for Members may be distributed by email to the email address associated with the Account, through the App (including via push notifications), or by physical mail. You may be required to opt-in and activate special offers via the App or via email. Special offers may be customized based on your purchase behaviors and preferences, and may include periodic discounts on beverages or accessories, or the opportunity to earn bonus points or Rewards. Read each offer carefully for details, limitations, and certain restrictions, including expiration dates and short, time-limited redemption periods. Special offers are valid only for the receiving Member and cannot be shared, copied, or transferred.
Items available in the Rewards Catalog are subject to change.
Non Auto-Delivery and SMART Delivery Keurig Perks Members are eligible to receive a discount on their second and subsequent one-time order(s) provided you place an order on Keurig.com at least every 180 days. All one-time orders made by eligible Members will receive 15% discount on your purchase of select Beverages and Accessories, exclusions apply. The 15% discount is not applicable to Coffee Makers. The discount is only applicable to a customer’s second order after opting in to Keurig Perks. Orders prior to opting in will not be considered. This offer may or may not be combined with other offers on Keurig.com and will be specific to the offer shown at the time of purchase. See specific offer details for more information.
Auto-Delivery and SMART subscribers who place a one-time order on Keurig.com or through the Keurig(R) app will receive 25% off list price on select Beverages and accessories as long as you have had an active Auto-Delivery order in the last 180 days. This offer cannot be combined with other offers, non-Auto-Delivery orders, or Rewards Catalog purchases.
Miscellaneous
Keurig reserves the right to terminate a Member’s account and/or participation, including canceling points and Rewards, in the Program if it believes the Member has violated the Privacy Policy, Online Terms of Use, or these Terms and Conditions, or if the use of the Members’ account is unauthorized, fraudulent or otherwise unlawful or in violation of any of those policies or terms. Keurig also reserves the right to cancel points credited to a Member’s account if it is determined that (a) points were incorrectly posted to the Members account, or (b) points were obtained fraudulently.
Keurig reserves the right to change, modify or terminate the Program, points, Rewards, or any or all benefits under the Program or any policy pertaining to the Program, at any time, for any reason, including our right to change the expiration date or redemption value of points or Rewards, merge the Program with another program, or to adjust how points or Rewards are received, calculated or redeemed.
Guest
Individuals who check out as a guest and subsequently create an account and enroll in Keurig Perks within thirty (30) days of the first guest order will be issued points for the purchases made during the previous thirty (30) days.
